Privacy Policy

1. Introduction

Welcome to FlowDocs AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered invoice processing platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and email address
• Company name and business information
• Billing and payment information
• Account credentials

2.2 Document Data

When you upload invoices and documents for processing, we collect and process the data contained within those documents. This may include vendor information, financial data, and line item details.

2.3 Usage Information

We automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, and interaction with our services.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our invoice processing services
• To process and analyze your uploaded documents using AI technology
• To communicate with you about your account and our services
• To improve and optimize our platform and AI models
• To ensure the security and integrity of our services
• To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for all data in transit and at rest
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with redundancy

5. Data Retention

We retain your personal information and processed documents for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting our support team. Upon account termination, we will delete your data within 30 days, except where retention is required by law.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, including cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access and obtain a copy of your data
• Right to rectify inaccurate or incomplete data
• Right to delete your personal data
• Right to restrict or object to data processing
• Right to data portability
• Right to withdraw consent

8. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on legitimate business interests, contractual necessity, legal obligations, or your consent. You have the right to lodge a complaint with your local data protection authority.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings. Essential cookies required for the operation of our services cannot be disabled.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: